Certificate in Conflict Management and Mediation

Description of the course

Conflicts are part of everyday life. Untreated or badly managed, they can lead to disorganisation, break-up, revenge, violence… Training in conflict management and mediation develops the person’s ability to take into account all the dimensions of the conflict and the relationship (legal, economic, psychological, emotional, socio-cultural…).

This teaching cycle is designed to reinforce knowledge, broaden skills in all fields of mediation and to master behaviours. It favours the interactive method by alternating theory and practice. The courses given aim to enable each person to deal with conflict management. The aim is to help people in conflict situations in their professional or associative activities, in their relations with public authorities or in their personal lives, to find ways of managing these conflicts.

This training is therefore offered to any individual wishing to assimilate the concepts and methodologies of mediation or to develop an interface relationship whatever the sector concerned. The training emphasizes the different forms of mediation that exist in France in various fields and encourages everyone to practice the role of mediator based on real situations taken from different fields (work, business, administration, family, neighbourhood, school, etc.).

The training is given by academics and mediation professionals: mediators, court conciliators, lawyers, magistrates, psychologists, sociologists, experts, consultants, managers of a given sector of activity, etc

Targeted skills

• Analysis of human relationships and causes of conflict

Identify the causes of conflicts,

Understanding psychological and intercultural mechanisms

Transforming conflict into a driver for change

• Identification and resolution of conflicts

Identify the different types of conflicts,

Knowing the tools of conflict management,

Mastering communication in conflict situations

Conducting mediation

• Developing behavioural responses and methods of action

Adopt the specific posture of the third party mediator

Use the tools of mediation

Managing emotions in a conflict situation

Master the behavioural techniques of conflict management

Objectives

At the end of the course, candidates will have mastered the fundamentals of conflict management and mediation. The objective is that each candidate will be able to select, from among the concepts and tools presented, the most relevant ones with regard to the specificity of the situations he/she encounters and the conflicts he/she is faced with.